Who counts as active on a monthly plan?
Anyone who did anything in Zeto that month: signed in, worked a ticket, approved something, even from Slack or email. Staff, contractors and approvers alike. AI coding agents never count.
We stopped using Zeto partway through an annual plan. Do we get money back?
No. Annual is a 12-month commitment for the number of people you chose, used or not. That's why it costs less. If you're not sure yet, start monthly.
Why do teams over 20 have to go annual?
Bigger teams get volume pricing. Annual is what makes that price possible.
Do I pay for the AI?
No. Zeto runs on the AI subscriptions your team already has (Claude, ChatGPT/Codex, DeepSeek, GLM, Gemini). No AI markup.
Why only one plan?
Because everything works together. The estimates feed the pay, the tests feed the approvals. Splitting it into tiers would only take pieces away.
Why not build this myself?
You could. We did, and it took well over a year. Zeto is that year, ready on day one.
Can I bring my existing data?
Yes. Bring your TestRail test library with you, and we'll help you move your Jira tickets over.